Privacy Policy

This Privacy Policy explains how Quilias ("we", "us", or "our") collects, uses, and safeguards information in connection with your use of our services (the "Service").

1. Data Isolation and Hosting

All client data is hosted on separate, logically-isolated VPS instances. Client environments do not have network access to one another, and we do not commingle customer data across instances. We apply least-privilege access controls and maintain environment-specific credentials.

2. Information We Collect

  • Account Information: name, email address, organization, and authentication details needed to create and manage your account.
  • Billing Information: payment method, billing contact, and transaction records when applicable.
  • Service Usage: logs and telemetry such as IP address, browser/user agent, timestamps, and interaction events used for security, troubleshooting, and product improvement.
  • Support Communications: messages you send us (e.g., email or in-app support) and related attachments.

3. How We Use Information

  • Provide, maintain, and secure the Service, including account provisioning and access control.
  • Monitor, prevent, and detect fraud, abuse, or security incidents.
  • Respond to inquiries and provide customer support.
  • Improve the Service's performance, reliability, and usability.
  • Comply with legal obligations.

4. Sharing and Disclosure

We do not sell personal information. We may share information with trusted service providers who process data on our behalf (for example, VPS hosting, backup, email delivery). These providers are bound by contractual and confidentiality obligations and may only use data as instructed. We may also disclose information if required by law or to protect rights, property, or safety.

5. Security

We use administrative, technical, and physical safeguards to protect information, including isolated per-client VPS environments, encryption in transit (TLS), encryption at rest where supported by the hosting platform, access controls, and regular backups. No method of transmission or storage is 100% secure, but we continuously work to enhance our protections.

6. Data Retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Backups may persist for a limited period in secure storage before being purged according to our retention schedule.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also object to or restrict certain processing. To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling a request.

8. International Transfers

If we transfer personal information across borders, we implement appropriate safeguards consistent with applicable data protection laws.

9. Children's Privacy

The Service is not directed to children under the age of 13 (or other age as required by local law), and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Effective Date" below and, when appropriate, by additional notice within the Service.

11. Contact Us

Questions or requests regarding this policy can be sent via our Contact page.

Effective Date: 2025-09-03